Cutting Edge Power Cancellation Policy
At Cutting Edge Power, we understand that life can be unpredictable. We've crafted our cancellation policy with our valued customers in mind, ensuring flexibility and understanding in every situation.
1. Order Cancellation Before Shipment:
- If you decide to cancel your order before it has been shipped, we're here to help! Simply notify us within 24 hours of placing the order, and we will process a full refund with no questions asked.
2. Order Cancellation After Shipment:
- If your order has already been shipped but you've had a change of heart, don't worry! You can still cancel your order. Once you receive the product, simply return it unopened and in its original packaging within 7 days of receipt. We will refund the product cost minus any shipping fees.
3. Custom Orders:
- We take pride in crafting specialized solar generators tailored to your needs. For custom orders, if you wish to cancel, please reach out to us within 12 hours of placing the order. Due to the unique nature of these orders, cancellations after this period may be subject to a 20% restocking fee.
4. Damaged or Defective Items:
- Your satisfaction is our top priority. If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, ensuring you have a seamless experience with Cutting Edge Power.
Thank you for choosing Cutting Edge Power. We're committed to providing you with the best solar generators designed and professionally wired right here in America. Your trust and satisfaction are paramount to us, and we're always here to ensure you have a bright and sustainable future!